We led the 15-month end-to-end advisory, strategic and tactical change management high-touch support solution which included stakeholder engagement (internal and external), business readiness, communications, sponsorship and leadership alignment, performance management, business reengineering, and business process optimization. We conducted leadership alignment sessions, held all-employee townhall update sessions, facilitated 18 process workshops documenting current and future state processes and completing gap analysis and impact assessments. Also, we conducted over 70 in-class role-based instructor-led training and new ways of work educational sessions for both unionized and nonunionized employees. Other support elements included customized interactive web based basic navigation courses and creation of an extended change network of over 100 employees (including change champions, change agents, super users and subject matter experts.) Our program dashboard measured and reported on readiness metrics.