An informed view of business decision-making abilities, and a clear understanding of business user requirements and preferences allowed for effective business adoption and delivered efficiency benefits. The company adopted, implemented and operationalized a realistic and concrete plan, driven by the business, focused on usability, capabilities, ways of working and the impact on culture. Ongoing engagement and support with leadership, key stakeholders, ‘super users,’ subject matter experts (SME’s) and end users provided the pathway for sustainable user adoption and benefits realization through launch and beyond.