Business Situation

An international Fortune 500 Financial Services company needed to address and manage risks related to access identity and controls, ensure compliance, reduce cost, simplify related processes, implement associated tools and technology for identity and access management across the enterprise.

Prompta’s Solution

Prompta designed and implemented an end-to-end change management transformation strategy and implementation plans to ensure a smooth transition and maximum employee adoption.

The program included:
• empowerment through education to ensure leadership alignment and ongoing charge sponsorship                                                                                                        • all-employee town hall update sessions
• 8 facilitated process workshops documenting current and future state processes and completing gap analysis and impact assessments
• 70 role-based instructor-led ‘new ways oof working’ sessions for both unionized and non-unionized employees
• customized interactive web-based basic navigation courses
• creation of an extended change network of over 100 employees to assist at the ground level
• an ongoing program dashboard to track employee readiness metrics

Business Outcomes

The program was launched successfully with a workforce that was well prepared and ready to adopt the changes, including understanding of new roles, responsibilities, handoffs and support available through transition. The rollout approach was phased with monthly launches, which allowed for agile hands-on support, reinforcement, and measurement of proficiency. All performance metrics were achieved during a two-month post go-live adoption period before a planned next phase of the program launched the following year.