Business Situation

An international Fortune 500 Financial Services company needed to address and manage risks related to access identity and controls, ensure compliance, reduce cost, simplify related processes, implement associated tools and technology for identity and access management across the enterprise.

Prompta’s Solution

Prompta developed and implemented a change management strategy which enabled strong executive sponsorship with active Prompta coaching and support. Prompta team members built trust by providing honest & accurate status updates, having hard conversations when needed, following a “no surprises” engagement model. We facilitated ongoing stakeholder engagement through the business area change champion network and we were the liaison between the program team and business. We launched an effective branding, marketing, and communications program, and we also developed and deployed LOB-specific customized delivery approaches (“one size does not fit all”).

Business Outcomes

Prompta’s implementation was extremely well-received by stakeholders, overall program business objectives were exceeded, and identity and access management risks were reduced. Our change management, stakeholder engagement and training approaches were recognized within the enterprise up to the Board as a “best practice” for successful organizational change management. Enterprise-wide attestation metrics went from 89% to 98% following the implementation.