Identity And Access Management Change Management Transformation
Business Situation
An international Fortune 500 Financial Services company needed to address and manage risks related to access identity and controls, ensure compliance, reduce cost and simplify related processes and implement associated tools and technology for identity and access management and operationalization attestation of access across the enterprise.
Prompta’s Solution
Prompta developed and implemented a change management strategy solution which enabled strong executive sponsorship with active, ongoing Prompta coaching and support. Prompta team members built trust by providing honest & accurate status updates, having hard conversations when needed, following a “no surprises” engagement model. We facilitated ongoing stakeholder engagement through the business area change champion network and we were the liaison between the program team and business. We launched and managed an effective branding, marketing, and communications program which included a high-touch training strategy and learning tools, and we developed and deployed LOB-specific customized delivery approaches (“one size does not fit all”).
Business Outcomes
Prompta’s implementation was extremely well-received by stakeholders and overall program business objectives were exceeded and identity and access management risks were reduced. Our change management, stakeholder engagement and training approaches were recognized within the enterprise up to the Board as a “best practice” for successful organizational change management.
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